Here you will find a list of Frequently Asked Questions (FAQs). Click on any question to show the answer.

Programs/Location

How do I see if a program is full or not?

Currently you need to create an account to see exact enrollment numbers for our programs. Further information on this can be found on our Registration Page

Or you can use our contact form to send us an email regarding space and if we have a waitlist available for full programs.

We also try to update our website and the front page of our registration system on a regular basis so you can view the program page or login to your account to see current information on full and available courses.

What if the program I want to enroll in is full?

You may send an email, FROM THE EMAIL ADDRESS YOU USE TO LOGIN TO YOUR ACCOUNT, to outreach@math.toronto.edu with the following information:

  • Your name
  • Your child’s name
  • Your child’s grade
  • The exact program(s) you wish to be placed on a waitlist for (grade, level and dates)

Please note that being placed on a waitlist does not guarantee you a spot in the program.

I need information on the program I registered for, where do I find this?

If you login to your account and click on “Course Registration” you will find a list of programs open for registration along with the courses you are registered for. Those you are registered for are marked with a GREEN CHECKMARK.

Clicking on a registered program will give you the most up-to-date information on your program including times, locations and further details for registered participants.

What program do I register my child for?

This decision is based on the program and your thoughts on your student’s math skills. Detailed descriptions of all our programs (and their levels) can be found on our Programs Page

After viewing this page and the page for the program you are interested please feel free to send specific questions to us via email at outreach@math.toronto.edu

When will I hear about my application (for our application based programs such as Mentorship, Math Academy, Canada Math Camp, etc)?

Our application process is typically on-going for these programs. You should expect to hear back from us no later than 2 months before the start date of a program. If you have not heard back from us in this time frame please contact us at outreach@math.toronto.edu

I am going to miss a class, what do I do?

Please send us an email at outreach@math.toronto.edu and be sure to include the name of the student and the exact name of the program they are registered for (this can be found on your account)

How do I find out my contest score(s)?

Scores for the COMC and AMC will be emailed to you as soon as we receive them from their organizations.

Scores for Math Kangaroo can be found by logging into your Math Kangaroo account, questions regarding these scores can be sent to info@mathkangaroocanada.com

I am registered for a program, where do I find information on location and timing?

Most information on program(s) you are registered for can be found by logging into your account.

A few days before a program starts you will also receive an email with all details. All our programs take place at the University of Toronto’s downtown campus. Most classes are on St George St near College.

Where do I find parking?

Information on all parking lots on St George campus can be found on the UofT Parking page

A map of these lots can be found on the UofT Parking Map by clicking the Parking button on the left menu.

Other Contacts

I have an issue with my Math Kangaroo account, who do I contact?

Any inquiries related to your Math Kangaroo account need to be sent to info@mathkangaroocanada.com

This includes changes to your account, information on scores for the contest, awards and other issues related to the Math Kangaroo contest.

Please also contact info@mathkangaroocanada.com for questions related to online Math Kangaroo enrichment classes.

Questions regarding location, time and Toronto specific questions can be directed to toronto@mathkangaroocanada.com

I have a question about your undergraduate/graduate programs, who do I contact?

For undergraduate questions please contact inquiries@math.toronto.edu

For graduate questions please contact gradinfo@math.toronto.edu

Payment/Registration

Can I cancel a program I’m registered in/request a refund?

Yes, if you are cancelling more than two weeks before the program starts you can receive a refund minus a $25 admin fee.


Please see our full Policies and Procedures for more details on the refund policy.

Can I transfer to another program?

Yes, if there is space in the program you are wishing to transfer to we are happy to do this at no cost.

For certain programs we may also suggest a change of class for your child depending on their comfort with the materials and feedback from the child and the classroom instructor.

To request a transfer please send an email, FROM THE EMAIL ADDRESS YOU USE TO LOGIN TO YOUR ACCOUNT, to outreach@math.toronto.edu with the following information:

  • Your name
  • Your child’s name
  • Your child’s grade
  • The exact program you are currently registered for (this can be found on your account)
  • The exact program you are requesting to be transferred to (this can be found on the course registration section of the registration system)

There is an issue with my account (can’t pay, program not adding, can’t see program descriptions, etc). What do I do?

There are a number of reasons for these issues, please try the following before contacting our office:

  • Mobile browser: we have found that some aspects of our registration program don’t work on specific mobile browsers (including phone and tablet). We therefore recommend if you are using a mobile device and encounter an issue to first try using a desktop/laptop computer.
  • Safari and IE: these browsers are sometimes not supported by our registration system. If you are having issues please try using FireFox or Chrome first to see if the issue persists.
  • Didn’t click the “Add to Cart” button: in order to checkout you need to select the box beside the “Add to Cart” label for the program you are interested in. If you don’t select this and then select “Checkout” you will be taken to a blank cart and a $0.00 amount.
  • Used the Browser Buttons: using your browser buttons at any time in the registration system will automatically log you out. This is a security feature designed to protect yours, and your child’s, information. There are navigation buttons in the top menu for the system to allow you to navigate without using your browser buttons.
  • Used the Browser buttons during payment: doing this may have the issue where you pay but you are not registered for the program. Therefore we request that you do not use the browser buttons at all until your transaction has gone completely through and you are sent back to the registration system login screen.
  • Bursary error: please ensure that you have copied the bursary code exactly (without any additional spaces) and note that it is case sensitive. You also need to make sure you have selected the “Add to Cart” as above as well.

If your issue is not listed here then please send a detailed email (including a screenshot of the error or issue) to outreach@math.toronto.edu

My VISA Debit card isn’t working, why?

At this point in time our payment partner (Moneris) is not setup to accept VISA Debit cards. What we recommend is finding someone who has a standard VISA, MasterCard or Amex card to complete the registration.

We apologize for the inconvenience this causes some users.

How do I get a receipt?

Please note that our system does not email you a copy of your receipt automatically. Therefore, if you wish to have a copy of your receipt for your records we strongly recommend you either print a copy at the time of payment or save it as a pdf to your computer.

Communications

I sent an email a week or so ago and still haven’t received a response, why?

During certain times of the year our office is very busy and we have limited staff available to answer emails. Sometimes emails may take up to two weeks to receive a response.

If your question is urgent, or it has been longer than two weeks, please feel free to resend your email and we will attempt to answer it as soon as possible.

We thank you for your understanding and patience in this matter.

Bursaries

I applied for a bursary, now what?

Please wait to hear back from our office BEFORE registering for the program. We will NOT provide refunds for bursary amounts.


We try to get back to bursary applicants within two weeks of receiving their application and a few spots are held in our programs for bursary students.

However, receiving a bursary does NOT guarantee you a spot in a program.


In addition, if you are applying for a bursary for one of our application based programs (such as Math Academy or the Canada Math Camp) you will have to wait to hear if you are accepted into that program before receiving information on your bursary application.

If you have not heard back regarding your bursary application after 2 weeks please send our office an email at outreach@math.toronto.edu requesting an update.

Other

Do you provide tutors?

Our programs do not provide tutoring or tutors. Upon request however you can request a list of tutors that have provided their information to our department offering private tutoring services. This list is provided as a courtesy and those on it have provided us with their contact information. We do not provide recommendations or endorsements on any of those listed.

I want to volunteer, how do I do that?

If you are a student at UofT, please email our It’s All About Math Club at iaamuoft@gmail.com

Anyone else can email us directly at outreach@math.toronto.edu with a brief description of who you are and why you are interested in volunteering.